Customer Service Advisor

True North Equipment•Grand Forks, ND

8h•Onsite

About The Position

True North Equipment is seeking a dedicated Customer Service Advisor for our Grand Forks location. In this role, you will act as a solutions provider for our customers, ensuring their needs are met efficiently while supporting the Service Manager and contributing to a high-performing fast-paced service department. True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You! It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and eager to learn. We strive to provide limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!

Requirements

Strong communication and customer service skills
Ability to multitask and perform in a fast-paced environment
Strong organizational and problem-solving abilities
Proficiency in Microsoft Office and general computer applications
High School Diploma or equivalent experience
Valid Driver’s License with a clean MVR and ability to operate company vehicles

Nice To Haves

Basic knowledge of agricultural equipment is preferred
General mechanical or technical understanding preferred

Responsibilities

Provide frontline Customer Support by utilizing TNE systems such as Service Center to provide direction or a plan of action to customers.
Provide scheduling support for technicians to ensure minimal gaps in workflow.
Contact customers when work is completed and arrange timely payment, pick-up, and delivery of customer machines.
Manage and maintain accurate customer machine inspection data.
Fields internal and external customer inquiries to the Service Department, to include answering the phone and supporting the Service Manager when they are out.
Support setup logistics of products and assist in the delivery process.
Opens and edits work orders as directed by the Service Manager to enable timely invoicing.
May maintain the service library with current information as needed.
Maintains Service Department filing, mailing, and records.
Updates customer profiles or other information from the customer work orders.
Maintains a safe store work environment, including performing safety replacement orders for first aid supplies, checking the fire extinguishers & eye wash stations weekly per the Safety Manager.
Supports safety compliance, paperwork, quarterly inspections, safety training paperwork, and OSHA logs per the Safety Manager.
Schedules and tracks all oil changes, service work, and DOT maintenance for shop vehicles, including delivery and pickup of these vehicles.
Ensures warranty parts are cleared out monthly or by following the correct timeline for warranty.
Ensure new tools are inscribed, loaded into ToolsGuard, and stored properly in the tool room.
Maintains a clean and organized tool room.
May deliver parts or work as a driver when necessary.
May assist the sales department with inventory tracking and finding serial numbers as needed.
Must be able to maintain reliable attendance.