Customer service administrator

Advance Auto Parts•Saint John, NB

2d•Onsite

About The Position

Our Customer Service Administrator will report to the Customer Service Manager and is responsible for general office duties, credits and responding to customer requests as they come in and determining the availability of parts and prices in a timely and efficient manner.

Requirements

1-3 years of customer service experience
Able to deal with a high volume amount of emails
Computer knowledge of Microsoft Windows, Excel, Word
Basic knowledge of some accounting procedures
Must be detail oriented and have excellent mathematical skills
Must have well developed interpersonal skills to deal with customers
High school diploma or general education degree (GED)

Nice To Haves

Passion for cars
Automotive enthusiasts

Responsibilities

General office duties
Handling credits
Responding to customer requests
Determining availability of parts and prices
Researching and handling customer issues
Notifying customers regarding fill discrepancies on “must have orders”
Checking prices and parts availability while speaking with customers
Re-keying “unknown orders” to identify customer names, addresses and any other information for proper billing and shipping
Maintaining the special order file and follow up as necessary for billing invoices not received and proof of delivery to customer
Maintaining records to ensure prompt and accurate reporting
Documenting over/short claims for research and resolution
Performing accounting duties consisting of credit entry, order entry and direct billing for shipments from other company locations

Benefits

RRSP match
Employee discount
Opportunity to work for one of the largest after-market auto parts provider in North America
Visibility to career growth opportunities across the entire Advance Auto Parts organization
Access to a robust online training system for personal or leadership development
Rewarding organizational culture through our Team Member recognition program and team lunches
Employee discounts on auto parts, tools and equipment
Financial benefits including group RRSP with employer contribution
Discounted Employee Stock Purchase plans for all permanent Team Members
Group benefits including supplemental health insurance, dental insurance, vision care, life insurance, and accidental death and dismemberment insurance after 90 days of employment