Customer Service Administrator
About The Position
Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true partners to help develop wireless, optical, microwave/RF, and digital solutions for R&D, manufacturing, installation, and maintenance applications, as well as multidimensional service assurance solutions for network monitoring and optimization. Anritsu also provides precision microwave/RF components, optical devices, and high-speed electrical devices for communication products and systems. The company develops advanced solutions for emerging and legacy wireline and wireless technologies used in commercial, private, military/aerospace, government, and other markets. To learn more visit www.anritsu.com and follow Anritsu on Facebook, LinkedIn, Twitter, and YouTube. Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a “perfect job.” Come find out what Anritsu has to offer you! As a Customer Service Administrator based in Morgan Hill, CA you will have responsibility for post-sales support by working with customers, field offices, and sales/service teams. Maintain strong customer relationships while coordinating with planning, logistics, and operations to ensure timely service. You will handle Sales and Service Orders, including exchanges, repairs, calibration, service agreements, and warranties. Support global service centers with knowledge of international shipping, currencies, exchange rates, and export regulations. You will also manage shipping/receiving, inventory control, and documentation: inspect goods, process shipments, track inventory, perform cycle counts, and resolve discrepancies. Ensure accurate, timely material movement and records.
Requirements
- Associates degree in Business, Accounting or > 2 years of experience in a related topic.
- Proven computer expertise in the use of ERP systems, and Microsoft Windows applications.
- Knowledge of ISO-9001 quality standard.
- Knowledge of inventory control, cycle counting and transactions, and material handling
- Ability to lift up to 50 lbs. Lifting, bending, and stooping may be required.
- Demonstrate problem solving abilities.
- Strong written and verbal communication skills.
- Ability to work independently and in team environments.
- Able to multitask.
Nice To Haves
- Knowledge of SAP ERP system is a plus.
Responsibilities
- Enter Purchase, Sales, and Service Orders in SAP ERP
- Ensure on-time delivery, turnaround, billing, and inventory accuracy; maintain export compliance
- Resolve scheduling, shipping, and invoicing issues
- Coordinate service schedules with technical teams to minimize downtime
- Maintain service order records
- Perform shipping, receiving, stocking, and distribution tasks
Benefits
- major medical
- vision
- dental coverage
- life insurance
- Employee Assistance Plan
- Flexible Spending Accounts
- a generous 401(k) Matching Plan
- Tuition Reimbursement
- profit sharing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
