Customer Service Administrator/Operation Administrator

Council of Industry•Wallkill, NY

2d•Onsite

About The Position

Customer service/ Office administrator employee will lead daily operations, ensuring exceptional client satisfaction while functioning as the critical hub between the front office and the production or fulfillment team. The primary focus is processing orders, managing customer accounts, and maintaining data accuracy via the company’s Enterprise Resource Planning (ERP ) System.

Requirements

3-5 years of combined experience customer service, order processing, and office management.
Hands-on experience with major ERP system
Strong conflict resolution, leadership skills (demonstrate ability to lead and motivate a team), problem solving skills,
Exceptional multitasking abilities with a high level of accuracy and keen attention to detail

Responsibilities

Oversee the end-to end order life cycle.
Accurately input, track, and confirm customer purchase orders
Act as the primary point of contact for client inquiries, product availability, delivery tracking, and returns.
Investigate and resolve escalated customer complaints, discrepancies, or shipping delays by coordinating with productions, sales team, affiliates and logistics teams.
Maintain data integrity across the ERP system, including updating customer card profiles
Use ERP or reporting system to report customer/sales date as needed
Identify bottlenecks in the order-to cash process and implement ERP configurations or workflow improvements to boost efficiency.
Manage Front-Office operations, including supervising administrative organization, handling incoming communications (phone , emails) , and overseeing office supplies.
Facilitate smooth communication between the office , filed/warehouse staff, and executive management to ensure seamless order fulfillment.
Assist with general accounting , invoicing, account payables/receivables (AP/AR) tasks, and vendor management where applicable.
Record retention organization and filing organization.