Customer Service Administrator/Operation Administrator

CI – The Manufacturing Career HUB • Wallkill, NY

3d • Onsite

About The Position

The Customer Service/Office Administrator employee will lead daily operations, ensuring exceptional client satisfaction while functioning as the critical hub between the front office and the production or fulfillment team. The primary focus is processing orders, managing customer accounts, and maintaining data accuracy via the company’s Enterprise Resource Planning (ERP) System.

Requirements

• 3-5 years of combined experience in customer service, order processing, and office management.
• Hands-on experience with a major ERP system.
• Strong conflict resolution skills.
• Leadership skills (demonstrate ability to lead and motivate a team).
• Problem-solving skills.
• Exceptional multitasking abilities with a high level of accuracy and keen attention to detail.

Responsibilities

• Oversee the end-to-end order life cycle, accurately inputting, tracking, and confirming customer purchase orders.
• Act as the primary point of contact for client inquiries, product availability, delivery tracking, and returns.
• Investigate and resolve escalated customer complaints, discrepancies, or shipping delays by coordinating with production, sales, affiliates, and logistics teams.
• Maintain data integrity across the ERP system, including updating customer card profiles.
• Utilize ERP or reporting systems to report customer/sales data as needed.
• Identify bottlenecks in the order-to-cash process and implement ERP configurations or workflow improvements to boost efficiency.
• Manage Front-Office operations, including supervising administrative organization, handling incoming communications (phone, emails), and overseeing office supplies.
• Facilitate smooth communication between the office, field/warehouse staff, and executive management to ensure seamless order fulfillment.
• Assist with general accounting, invoicing, account payables/receivables (AP/AR) tasks, and vendor management where applicable.
• Organize record retention and filing.

Benefits

• 401(k)
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed