Customer Service Administrator

Hendrickson • Canton, OH

3d • Onsite

About The Position

Administer RGA’s, credits, OFI’s (Opportunity for Improvement) and CC’s (Customer Comments) for the division & other divisions (as a shared resource) in accordance with associated operating procedures. This role involves maintaining detailed records, processing customer feedback, preparing reports, managing sales orders, and collaborating with various departments. The administrator will also be responsible for data maintenance for management reviews and participating in quality improvement meetings and audits.

Requirements

• 1-3 years experience in Customer Service or Sales.
• Mechanical inclination.
• PC skills required (Excel, Word, PowerPoint, Email).
• Excellent interpersonal and communication skills.
• Self-starter; able to make sound decisions on behalf of the customer and company.

Nice To Haves

• Experience in Quality a plus.
• KBM/AS400 skills a plus.
• QAD skills a plus.

Responsibilities

• Administer and maintain detailed records for RGA’s, credits, no-charge shippers & invoice only.
• Process all OEM OFI’s and CC’s via ACTION database.
• Prepare and maintain daily reports.
• Release all new Sales Orders and Order Changes daily in KBM/AS400, generating electronic Sales Order Acknowledgements.
• Interact closely with Technical Customer Service department, Trailer Account Managers and Quality and plant personnel.
• Maintain data and create PowerPoint presentations for Management Review.
• Attend weekly Quality CI (Continuous Improvement) meetings.
• Participate in audits with internal/external auditors.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level