Customer Service Administrator

Maintenx International Service Management Group Inc•Tampa, FL

19h•$15 - $20•Onsite

About The Position

MaintenX International is seeking a Customer Service Administrator with Administration and/or Customer Service experience. In this role, you will be responsible for creating and updating work orders and providing customer service support for our Service Department and our Customers. Customer Service Administrators are responsible for ensuring that our customers have a positive first impression of MaintenX. This is a demanding and challenging position that requires excellent verbal and written communication, multi-tasking, organizational, and time management skills. Professionalism, flexibility, and great people skills are required to work with a diverse customer base. Our culture is fast-paced and high energy. We are looking for self-motivated, team-oriented individuals who are eager to ask questions and learn, possess a strong work ethic, and are customer service focused. We offer competitive wages and good benefits in our rapidly growing company. Bilingual skills are a plus. This position covers the shift from Monday through Friday, 9:30 am to 6:30 pm, with occasional variations based on business needs.

Requirements

High School Diploma or GED
Minimum of 2 years’ experience in a customer service environment.
Ability to meet deadlines and multi-task.
Microsoft Word, Excel, Outlook, Internet Explorer & Microsoft Platform Knowledge.
Excellent communication skills.
Ability to pass a background check and drug screen.
Ability to work Monday through Friday 9:30 am - 6:30 pm (This schedule is non-negotiable as it is part of an existing shift/coverage).

Nice To Haves

Bilingual skills

Responsibilities

Creating work orders and processing other work order related correspondence into our in-house work order management system and/or on Customer Work Order Portals.
Reaching out to customers via phone when needed to verify/qualify work order information.
Keeping computer records of customer interactions, transactions, details of inquiries, comments and complaints and actions taken for customer resolution.
Providing routine administrative support.
Answering and screening telephone calls in a professional and timely manner; taking accurate messages with a high degree of professionalism and courtesy.