Customer Service Administrator

CSE Global•Auburn, WA

1d•Onsite

About The Position

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand. We design, supply, and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and is listed on the Singapore Stock Exchange. We’re looking for a proactive, personable and organised Administrator to join our team and play an important role in keeping our branch running smoothly. This is a varied, hands-on role where no two days are quite the same. You’ll be the friendly face of the business, supporting customers and visitors while working closely with our Sales, Service, Operations and Procurement teams.

Requirements

Proven general administration experience
Previous reception and call-handling experience – this is essential
Strong Microsoft Office skills, particularly Excel
Experience in customer service or another customer-focused environment
Excellent attention to detail and a high level of accuracy
Strong organisation and prioritisation skills, with the ability to manage deadlines
The confidence to be assertive and follow things through when required
A flexible, adaptable attitude and willingness to pitch in where needed
The ability to work under pressure while maintaining a calm and professional approach
Excellent communication skills, both face-to-face and over the phone
The initiative and confidence to work autonomously and take ownership
A personable and approachable style, with the ability to build positive relationships across all levels of the business

Nice To Haves

Experience in accounts administration, sales administration, logistics, inventory or ERP systems will be highly regarded, but isn't essential.

Responsibilities

Welcoming visitors and managing reception
Answering, screening and directing incoming calls
Providing professional and friendly customer service
Supporting Sales, Service and Operations teams with day-to-day administration
Processing sales orders, quotes, returns and customer documentation
Assisting with goods receipting, picking, packing and dispatch
Maintaining accurate records, stock information and ERP system updates
Liaising with customers, suppliers, freight providers and other branches
Following up orders and keeping customers and Account Managers updated on delivery timeframes
Supporting service and warranty administration
Assisting with stock takes, transfers and inventory administration
Helping identify opportunities to improve processes and the way we work