Customer Service Admin
About The Position
Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You'll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.
Requirements
- High school diploma or equivalent
- Previous administrative, customer service, or office experience preferred
- Strong verbal and written communication skills
- Comfortable answering phones and communicating professionally with customers and employees
- Strong computer skills, including Microsoft Office
- Excellent attention to detail and organizational skills
- Ability to prioritize multiple requests and follow through to completion
- Dependable, flexible, and willing to assist wherever needed
- Ability to work effectively with colleagues across departments and international locations
- U.S. citizens or permanent residents (due to ITAR regulations)
Nice To Haves
- Experience in an administrative support or customer service environment
- Experience working with ERP, order management, or other business systems
- Microsoft Excel experience
- Previous experience in a manufacturing or business-to-business environment
Responsibilities
- Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative
- Monitor the general sales email inbox and respond to or route customer inquiries to the appropriate team member
- Provide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentation
- Respond to requests from Coilcraft's international teams regarding product availability, stock, and Country of Origin (COO) information
- Assist with gathering product weights and dimensions for customer requests
- Prepare and distribute open-order reports for Customer Service Representatives
- Help maintain accurate records and ensure customer requests are directed and completed in a timely manner
- Provide administrative support to other departments when Customer Service workload allows
- Assist with additional projects and general office responsibilities as needed
Benefits
- Health insurance
- 401(k) with company match
- Profit sharing
- 401(k) Matching
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Paid Holidays
- Paid Time Off
- Vision Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
