Customer Service Admin

Blast Cleaning Technologies • West Allis, WI

6d • Onsite

About The Position

Under the direction of the Customer Service Supervisor, the Customer Service Admin processes inquiries and parts orders generated by the inside and outside sales teams. This person must have a strong attention to detail as well as the ability to interact with others in the organization to resolve problems. Individuals must always provide a high degree of customer service.

Requirements

• Ability to function well in a fast-paced and at times stressful environment.
• Excellent communication problem-solving skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite products.
• Sense of urgency and ability to achieve results.

Nice To Haves

• Manufacturing experience or data entry is a plus.
• Previous experience with Epicor (ERP System) and Salesforce (CRM System) strongly preferred.

Responsibilities

• Processes inquiries for parts, service, and new equipment. Creates and revises proposals in ERP system from emails, phone calls, and hand-written notes
• Processes purchase orders received from internal and external customers
• Provides order acknowledgment to customers
• Monitors low stock and out-of-stock critical parts and communicates status to customer service team
• Creates return material authorizations
• Prioritize daily tasks and show ownership of quote and order process
• Participates in all training and continuous improvement activities
• Other duties as assigned.
• Ensure the completion and maintenance of all required paperwork, documentation, files, records, etc.
• Committed to upholding all safety rules, standards, procedures, and PPE requirements to ensure a safe working environment.
• Helps drive and support BCT’s Culture and Core Values

Benefits

• Highly Competitive Pay
• Benefit Plans
• 401K employer match up to 6%
• Medical Insurance: 90% of Insurance Premiums are covered by BCT!!! Low deductibles, ZERO coinsurance, & extensive provider networks to utilize.
• Generous PTO
• Paid Holidays
• Casual dress code
• Free coffee, popcorn, summer cookouts, and more!
• Tuition reimbursement program
• Variety of investments in your continued learning.
• Onsite HR and IT support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED