Service Admin/Dispatcher

Black Equipment Co Inc•Evansville, IN

4d•Onsite

About The Position

Black Equipment Company is seeking a motivated and detail-oriented Service Admin/Dispatcher to join our team. This role is ideal for a highly organized multitasker who thrives in a fast-paced environment and can effectively manage multiple priorities. The right candidate will be a strong communicator, proactive problem solver, and team player dedicated to maintaining smooth daily operations and delivering exceptional customer service. Growing Company, Great Opportunities, and Inclusive Culture Black Equipment has seen substantial growth, increasing its employee count by over 30%. We are an authorized Hyster and Yale dealer, have earned numerous “Dealer of Excellence” awards and recognized as one of the top suppliers in the markets we serve. We are dedicated to making sure our employees work in a safe and encouraging environment. Position Overview As a Service Admin/Dispatcher, you will play a key role in coordinating service operations by managing technician schedules, communicating with customers, and overseeing the workflow of service requests. You will ensure jobs are completed efficiently, accurately, and to the highest standard while supporting both the service team and our valued customers.

Requirements

Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously
Excellent verbal and written communication skills
High level of computer proficiency, including experience with Microsoft Excel and Outlook
Ability to work both independently and as part of a team

Nice To Haves

Prior experience in dispatching, quoting, invoicing, or service coordination preferred
Mechanical aptitude or 2–3 years of service writing experience is a plus, but not required

Responsibilities

Coordinate, schedule, and dispatch daily work assignments for technicians, ensuring they have the tools, parts, and time necessary to complete each job efficiently
Communicate clearly and professionally with technicians, team members, and customers to maintain a smooth workflow
Create and manage customer quotes based on service and repair needs
Ensure all documentation related to service (internal and customer-facing) is accurate, complete, and properly processed
Maintain and manage repair orders and quotes, ensuring they are opened and closed in a timely manner
Communicate recommended service work to customers and identify opportunities for additional services or preventive maintenance
Obtain purchase orders or written authorization prior to performing service work
Provide administrative support to the service department, including answering phones and assisting customers
Maintain a clean, organized, and professional office environment
Collaborate with team members to continuously improve processes and customer experience
Perform other duties as assigned by management