Oracle Health Federal Customer Service Administrator

Oracle•United States,

2d•$32,800 - $62,500

About The Position

We are looking for a Customer Service Administrator to support end users with solutions across Federal agencies including the Department of Defense, United States Coast Guard, Veterans Affairs and Indian Health Service. The Federal CSA team is a group of hard-working, knowledgeable, passionate members who want to shape the electronic health records systems with support for active-duty service men and women, their beneficiaries, our Nation’s Veteran’s, American Indians, and Alaska Natives. As a Customer Service Admin Support team member at Oracle Health, you will be a crucial part of our mission to provide reliable and responsive support to healthcare professionals using our technology. In this role, you’ll be at the forefront of interactions with users, addressing challenges as they arise and ensuring that their experiences with our systems are seamless. You will regularly work with a diverse group of healthcare providers, administrators, and internal technical teams, acting as a bridge between our clients and the technical solutions they depend on. Your problem-solving skills and attention to detail will help ensure compliance with healthcare data privacy and security regulations, and your commitment to customer service will reinforce Oracle Health’s reputation for excellence. Most importantly, the work you do in this role will play a crucial part in supporting patient care. By ensuring healthcare professionals have timely and seamless access to critical systems, you help enable them to deliver safe, effective, and uninterrupted care to their patients. Additionally, you’ll have an opportunity to contribute to process improvements by identifying trends in client issues, suggesting enhancements, and helping to develop resources such as user guides and FAQs. If you are passionate about making a difference in healthcare delivery and thrive in a dynamic, fast-paced environment, this role offers a rewarding path for professional growth at Oracle Health.

Requirements

Support end users with solutions across Federal agencies including the Department of Defense, United States Coast Guard, Veterans Affairs and Indian Health Service
Manage user account provisioning—setting up, updating, or removing access as needed
Resolve technical or administrative issues submitted via phone or our ticketing system
Work with a diverse group of healthcare providers, administrators, and internal technical teams
Ensure compliance with healthcare data privacy and security regulations
Contribute to process improvements by identifying trends in client issues, suggesting enhancements, and helping to develop resources such as user guides and FAQs

Responsibilities

Managing user account provisioning—setting up, updating, or removing access as needed
Resolving technical or administrative issues submitted via phone or our ticketing system
Contributing to process improvements by identifying trends in client issues, suggesting enhancements, and helping to develop resources such as user guides and FAQs