Customer Service Administrator - Automotive (Scarborough West)
About The Position
The Customer Service Administrator's primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs. Assured Automotive has been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, they have numerous locations throughout Western and Central Canada. They provide the knowledge and equipment needed to excel on the team and invest in employees by offering training sessions and assisting with certifications.
Requirements
- Highschool Diploma or equivalent
- A minimum of 1 year of previous experience in a similar customer service role
- Communicate effectively, both verbally and in writing
- Enthusiastic and friendly demeanor
- Strong knowledge of Google platform and Microsoft Office
- Strong attention to detail with a high degree of accuracy
- Ability to multitask and effectively manage a fast paced environment
- Valid driver’s license required
Responsibilities
- Ensures consistent execution of WOW (Wow Operating Way) plan
- Provides positive energy when greeting customers in person and on the phone
- Manage the confirmation and reservation of all rental vehicles & towing requests
- When required communicate updates with Customers & Insurance claims personnel
- When required manage all arrangements for towing as well as costing against the Repair Order
- Ensure all assignments have been followed up and appointments confirmed with customers
- Reconcile each Repair Order prior to closing
- Monitor and manage Store’s Accounts Receivable
- Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.
Benefits
- Competitive Pay
- Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
- RRSP with company match
- Annual Paid Vacation Time Off
- Career Growth Opportunities
- Ongoing Training
- A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
- Voluntary Daily Pay option available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
