Customer Service Administrator

Old Republic National Title Insurance•Minnetonka, MN

2d•Onsite

About The Position

The Customer Service Administrator provides general administrative assistance to the Agency Operations Service Center, as well as customer service support to customers, vendors and employees via the phone. Primary functions will be answering the phones daily and responding to customer inquiries. Listening to customer voicemails and returning calls in a timely manner. Help direct callers to the appropriate state offices or divisions. Handles miscellaneous projects assigned by manager. This position answers all incoming calls to the company’s main corporate phone line. Assesses each caller’s needs and routes calls to the appropriate department or personnel, ensuring efficient and accurate call handling.

Requirements

Experience in customer service, clerical or administrative support work.
Excellent interpersonal and customer service skills.
Maintain courteous, business-like composure, use pleasant voice mannerisms and greeting, when answering telephone and communicating with customers.
Proficient in Microsoft Office including but not limited to WORD and Outlook.
Ability to prioritize, organize and handle multiple projects.
Excellent verbal and written communication skills.
Must be consistently on time for work each day and have dependable attendance.
Must have a professional appearance and good customer service skills, including conversing with all levels of management, employees, vendors and customers.
Must be able to work under pressure to meet deadlines with frequent interruptions throughout the workday.
Repetitive and continual typing motion is required.

Nice To Haves

Ability to foster, develop and maintain professional and collaborative working relationships.
Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
Ability to work overtime as requested and approved by supervisor.
Must be able to occasionally work approved and requested overtime, by supervisor and be flexible to work schedule adjustments, as requested by supervisory and/or as business needs require.

Responsibilities

Answers phone in a timely, courteous manner.
Directs calls to appropriate person, giving caller a choice of holding or voicemail if person requested is on phone or unavailable.
Listen to voicemails, take messages, and return customer calls.
Keep Administration Manager informed of any problems that may occur with local phone system and/or voicemails.
Verifies agents nationwide.
Assists with final policy and endorsement requests nationwide.
Perform other duties as assigned by supervisor.

Benefits

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets