Customer Service Administrator

PHCNA•Wood Dale, IL

2d•$28 - $30•Hybrid

About The Position

Joining the PHC Group means becoming a vital player in one of the world's foremost producers and suppliers of top-tier laboratory equipment. Operating in the dynamic biomedical and diagnostics sectors, we cater to a diverse and expanding range of life science facilities. Our products are essential tools for researchers and professionals in pharmaceuticals, biotechnology, and healthcare, making a meaningful impact on advancements in these fields. Your role with us will be an integral part of this impactful journey. The primary responsibility of this position will be to support the customer service team and other functional departments with various tasks related to servicing the customer.

Requirements

3-5 years of related experience in a customer service position.
Proficiency in Microsoft Excel and Word
Experience using an ERP system required; Dynamics AX preferred.
Experience working with customer portals (Ariba, COUPA, etc.).

Nice To Haves

Associates or Bachelors degree in Business Administration, Communications, or a related field preferred.

Responsibilities

Maintain electronic files including freight and inside delivery providers, win-wins, parts pricing, and any other information to support the order fulfillment activities.
Acquire and prepare information for submission of new account set-up in the Microsoft Dynamics AX system.
Work with the CSR team and Accounting to process Credit and Debit Memos.
Prepare and distribute daily sales booking report.
Process all customer rebates and energy rebates.
Enter invoices into customer portals.
Review open order reports and work with CSRs to release shipments to the warehouse.
Process RMAs and related activity.
Assist MOD shop with updating scheduling report and ensure all order confirmations are sent and entered.
Support Accounting with troubleshooting issues related to late payments/invoice issues.
Review open order report to ensure all new Rep changes are updated and sales order is current.
Gather customer information to add to customer profiles and data bases as part of customer account setup process.