Spanish

Imperial Cleaning•Village of Amityville, NY

17h•Onsite

About The Position

Join our dynamic team at Imperial Cleaning in Amityville, NY 11701, as a Full Time Bilingual Customer Service/Administrative Specialist and immerse yourself in a vibrant work environment that prioritizes customer-centricity and excellence. This onsite position allows you to engage directly with clients, fostering meaningful relationships while honing your problem-solving skills in a fun and energetic atmosphere. With a competitive pay rate of $28-$30 per hour, you'll be rewarded for your contributions to our high-performance culture. Your bilingual abilities in English and Spanish will not only enhance communication but also make a significant impact on the diverse clientele we serve. As a new Bilingual Customer Service/Administrative Specialist at Imperial Cleaning, you can expect a fast-paced and dynamic work environment where you will be the first point of contact for our valued clients. Your day-to-day responsibilities will include managing incoming calls, responding to inquiries, and resolving customer issues with empathy and professionalism. You will assist with administrative tasks such as scheduling appointments, maintaining records, and coordinating services, ensuring a seamless experience for our customers. You will work Monday through Friday, with standard hours designed to support our clients effectively. Additionally, being on call for emergencies will be part of your role, allowing you to demonstrate your commitment to customer-centricity and problem-solving. Prepare to collaborate with a supportive team focused on delivering excellence in every interaction.

Requirements

In-office position, Monday through Friday 8am-5pm (some flexibility when needed)
3-5 years professional office experience
2 year degree required, 4 year degree a plus
Bi-lingual (English-Spanish), is a must.
Strong Customer Service, detail-oriented and strong communication skills (email, phone).
Results-oriented: the ability to resolve challenges and emergencies at a moment's notice.
Multi task-oriented: The ability to handle multiple projects at a time.
Customer-focused with a can-do approach to problem-solving.
Basic knowledge of computer applications and software applications (Intermediate ability in Microsoft 365 (Word, Excel, Outlook))
Ability to learn and navigate various software programs (training will be provided for proprietary software programs)
Applicants must be 18 years of age or older to be considered for employment

Nice To Haves

4 year degree a plus

Responsibilities

Primary point-of-contact that supports residential services from beginning to end.
Provide operations support for all residential services
Work closely with Residential Regional Manager on daily requests and/or issues that may arise.
Schedule or reschedule all customer appointments
Monitor daily/weekly schedule to ensure all crews are scheduled appropriately
Close out daily work orders and employee time sheets
Process client invoices daily
Monitor crews time off and schedule floaters appropriately
Coordinates estimates and provides pricing to clients.
Assist in resolving customers service or billing issues.
Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
Refer unresolved customer grievances to Residential Regional Manager for further investigation.
Identify and recommend improvements in processes or service methods and procedures to streamline processes.
All other tasks as assigned by management.