Customer Service Administrative Assistant
About The Position
We are seeking a diligent and motivated individual to assist in entering cases into customer procurement sites to facilitate the collection of purchase orders. This role involves providing customer services related to sales, sales promotions, installations, and communications. You will ensure the maintenance of good customer relations and resolve customer claims and complaints fairly and effectively while adhering to consumer laws. Additionally, you will develop organization-wide initiatives to proactively inform and educate customers, as well as improvement plans in response to customer surveys.
Requirements
- Order management
- Case management
- Customer support
- Sales support
- Minimum of 2 years experience
- Attention to detail
- Collaboration and teamwork
- Adaptability
- Experience with ERP systems
- Strong relationship-building skills
Nice To Haves
- Preferred 2-year degree
- Dedication and a proactive approach to staying busy
Responsibilities
- Enter cases into customer procurement sites to collect purchase orders.
- Provide excellent customer service in sales, promotions, installations, and communications.
- Maintain good customer relations and resolve claims and complaints in accordance with consumer laws.
- Develop initiatives to proactively inform and educate customers.
- Create improvement plans based on customer survey feedback.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
