Customer Service Administrative Assistant
Indotronix International Corporation•Dallas, TX
•Onsite
About The Position
Join a dynamic design and project management team as a Customer Service Administrative Assistant. In this role, you will drive process improvements, support strategic initiatives, and help ensure efficient project execution. This is a contract position ideal for a detail-oriented professional with strong data analysis and performance management experience, seeking to grow within a collaborative and fast-paced environment.
Requirements
- 1-2 years' experience in performance management or data analysis roles focused on process improvement
- Proven customer service expertise and clear communication abilities
- Strong team-building and organizational skills
- Beginner to intermediate skills in Microsoft Word, Excel, Access, PowerPoint, and SharePoint
- Quick learner for internal scheduling and reporting systems
Nice To Haves
- Lean Six Sigma training or exposure ideal
- Familiarity with utility or design project environments
Responsibilities
- Support process improvement strategies to enhance team productivity and long-term profitability
- Contribute to cross-functional projects maximizing program efficiency end-to-end
- Manage multiple projects, prioritize workload, and meet tight deadlines
- Investigate and resolve MobileTC/WaAM tickets, and direct inquiries to appropriate team members
- Communicate with operations regarding order clarifications and ensure accurate load sheet processing
- Set up and track projects using internal tools such as WMIS/FRAMME and SharePoint
- Assign projects based on workload and create comprehensive job packets for project managers
- Track assignment statuses, maintain records, and provide data reports to supervisors as required
- Serve as a primary workflow contact via service orders, tickets, walk-ins, emails, and calls
Benefits
- Opportunity to expand process improvement and project management expertise
- Collaborative team culture with supportive leadership
- Exposure to innovative tools and process methodologies
- Potential for career growth within a leading project management group
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
