Customer Service Account Specialist

Employee Magnets•Coppell, TX

4d•Onsite

About The Position

Seeking an experienced Customer Service Account Specialist with experience/skills in material procurement, customer order management, invoicing/billing, shipment processing and inventory management. Candidates must have excellent computer skills for reporting and analyzing data including knowledge of v-lookups and creating pivot tables using MS Excel. Manufacturing experience is a big plus.

Requirements

3 to 5 years of recent work experience in a supply chain role and understanding of credit management.
Extensive knowledge of export documentation including booking freight (air & sea), letters of credits, bill of lading, packing lists, certificates of origin and embassy legalization requirements
Extensive understanding and knowledge of MRPII based enterprise systems
Understanding of client & supplier credit management principles
Practical knowledge and understanding of purchasing, sales ordering and invoicing processes
Must be self-motivated, driven, reliant and forthcoming
Able to multitask, flexible and works well under pressure
Ability to develop, build and maintain strong relationships with management, co-workers, suppliers and clients
Represent company values that include being a good team player, passionate, professional, committed, honest and treating people with dignity and respect
Must have excellent communication (written and verbal), be able to negotiate, solve problems & make decisions in line with organizational philosophies and practices to lead and be a part of a successful team
Excellent computer skills for reporting and analyzing data including knowledge of v-lookups and creating pivot tables using MS Excel

Nice To Haves

Manufacturing industry experience is highly preferred

Responsibilities

Manage the purchasing process for clients buying parts, ensuring all customer needs are met and/or exceeded
Ensure all invoices are done and processed accurately and delivered to clients within the required timeframes
Ensure supplier performance (cost, on-time delivery and quality) including material costs are accurate and available for pricing
Control freight costs (inwards/outwards/local/international)
Track spare parts backlog
Research where parts may be available with other locations and move the inventory to fill customer orders, notify that location that parts are being moved and arrange shipping details
Complete required reports accurately and on time
Ensure orders are accurate and delivered within designated timeframes to clients
Ensures orders are accurately invoiced within designated timeframes to clients
Ensure that all freight and shipping consignment orders conform to regulations as demanded by the country of destination
Liaise with the Finance team regarding the credit history, payment terms and, where applicable, LC requirements for all customer orders received