Customer Service Account Specialist

CCL Label•Strongsville, OH

3d•Onsite

About The Position

This position will be responsible for managing the day-to-day activities of Key Accounts that are in the Automotive market. The Customer Account Representative will be the point of contact for the customer and will assist in any customer needs (i.e. incoming orders, demand analysis, on-time delivery, scorecard relations). To provide timely, attentive, and positive service to the customer and make sure that their needs are met in a matter that reflects positively on the company.

Requirements

Ability to provide professionalism, patience and a people-first attitude.
Experience an ERP software, such as Oracle, BAAN, or SAP. QAD preferred.
Maintain customer scorecards while driving on-time deliveries.
Ability to multi-task and drive actions to completion under strict deadlines.
Demonstrate clear written and verbal communication skills.
Demonstrate good problem solving and decision-making capabilities.
Experience using the Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
Knowledge of the Automotive Industry as a Tier 1 and Tier 2 supplier.
Strong self-starter who can articulate effectively to management and peers to bring about effective change.

Nice To Haves

Knowledge of Customer Supplier Portals or other Electronic Data Interchange (EDI) methods with an understanding of customer / supplier Cum’s, ASN, forecast data, etc. is preferred.
Bilingual (Spanish) is a plus.
Above average Excel skills and the ability to analyze data a plus.

Responsibilities

Support all aspects of service to the customer.
Receive and process Purchase/Sales Orders and customer forecasts.
Day-to-day ownership of the Customer VMI (Vendor Managed Inventory) System and Customer on-time delivery ratings.
Monitor customer portals on a daily basis and according to customer needs.
Point person for all customer account communication to the internal commercial, supply chain and logistics departments.
Strategic liaison with others in Supply Chain department, daily interaction with Scheduling, Purchasing, Demand Planning and Logistics.
Work with Division Commercial Sales team and quoting team.
Initiate and implement initiatives which improve customer service and responsiveness.
Comply with corporate requirements of ISO 14001 and IATF 16949 automotive standards along with the Quality Management Systems.
Other duties as assigned.