About The Position
The role of a Wholesale Customer Account Specialist (CAS) at Uniti is designed to serve as a critical liaison between customers and the Wholesale Business Unit. This position is instrumental in both pre-sales and post-sales functions, ensuring a seamless and positive experience for customers by supporting Account Directors and directly engaging with clients. This role is pivotal in fostering customer-centric relationships that drive revenue growth and profitability, reflecting a commitment to delivering a best-in-class customer experience.
Requirements
- At least 4 years of professional experience, ideally within customer operations, or a combination of relevant education and experience.
- Exceptional ability to build and maintain customer relationships and demonstrate empathy.
- Strong verbal and written communication skills, along with the ability to work effectively in a team setting.
- Capability to analyze complex issues and communicate operational needs clearly.
- Excellent organizational abilities, including time management, multitasking, and prioritization.
- Highly motivated, self-starting individual who can work independently or collaboratively.
- Willingness to travel up to 10% as required.
Nice To Haves
- A college degree is preferred.
Responsibilities
- Onboarding and Training: Guide customers in using quoting/ordering systems, as well as managing trouble ticketing and maintenance subscriptions.
- Quote Support: Aid sales teams and customers in submitting quotes through the Customer Portal.
- Customer Meetings: Attend meetings with customers when necessary to support sales efforts.
- Order Confirmation: Ensure orders are processed by the Service Delivery team and that customers are informed about the personnel handling their orders.
- Billing Assistance: Help with billing inquiries and issues.
- Inventory Assistance: Support inventory management and related queries.
- Disconnect Assistance: Assist with the disconnection processes.
- NOC Escalation Assistance: Aid in escalating issues to the Network Operations Center when necessary.
Benefits
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
