Customer Account Specialist

Honda Aircraft Company, LLC • Greensboro, NC

1d • Onsite

About The Position

The Customer Account Specialist supports Honda Aircraft Company’s commercial sales and delivery operations by coordinating customer account setup, contract administration, aircraft order activity, delivery preparation, customer communication and closing support. This role serves as a central coordination point across Sales, Finance, Legal, Flight Operations, Customer Service, Production, dealers, escrow partners and customers to help ensure accurate documentation, timely execution and a professional customer delivery experience.

Requirements

• Bachelor’s degree in business administration, aviation management
• 5 years of experience in sales operations, contract administration, customer coordination, aviation operations, delivery coordination or a related business support role
• Microsoft office Suite
• Salesforce
• HOTdocs
• SAP

Responsibilities

• Customer Account Setup and Contract Administration
• SAP, Salesforce and Transaction Data Management
• Customer Delivery and Closing Coordination
• Cross Functional Communication and Issue Tracking
• Post Delivery Support, Records and Process Compliance
• Prioritize customer account, contract and delivery tasks based on transaction timing, customer commitments and delivery readiness.
• Identify when document, payment, registration or customer information issues require escalation to Sales, Finance, Legal or leadership.
• Recommend process improvements to improve transaction accuracy, delivery coordination and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level