Customer Service Account Specialist

FW Logistics•East St. Louis, IL

6d•Onsite

About The Position

FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist. This role involves representing FW Logistics professionally, communicating proactively with customers about services, and providing support for day-to-day operations, inquiries, and concerns. The specialist will maintain data integrity in the WMS, ensure accurate order entry, record customer interactions, and follow up to resolve issues. They will also contact customers regarding order status and adjustments, and verify information accuracy.

Requirements

Accountable – demonstrating individual accountability which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done.
Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
Results Driven – passion to create positive results that maximize sustainable profitability for our future success.
Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
Intermediate Microsoft Outlook, Word, and Excel skills.
Ability to write reports, business correspondence and read/interpret documents.
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to communicate verbally and written effectively

Responsibilities

Represent FW Logistics in a courteous and professional manner at all times.
Proactive communications with customers regarding the services delivered by the Company.
Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
Ensure accurate order entry and release of same information to staff as needed.
Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
Verify the accuracy and completeness of information that appears questionable.
Other duties as assigned