Customer Service Account Representative

Eisenhower Health • Rancho Mirage, CA

4d • $19 - $29 • Onsite

About The Position

Engaged in activities relating to the collection of payment and/or resolution of self-pay balance accounts.

Requirements

• High school diploma, GED or higher level degree

Nice To Haves

• Experience in a hospital and/or clinic setting
• Self-pay or insurance billing/collection experience
• Billing certification or course work
• Ability to analyze data
• Read and interpret financial reports
• Able to develop and maintain interdepartmental relationships
• Decision making skills
• Knowledge of all phases of occupational therapy operations
• Knowledge of regulations regarding various governing agencies (CAP, JCAHO, OSHA, CLIA)
• Understands financial and productivity standards to ensure sound fiscal management is consistent with the goals of EMC
• Written and verbal communication skills

Responsibilities

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Manages new accounts, on a daily basis, by working within Receivables Workstation. Contacts patient and/or account guarantor to solicit payment on account.
• Manages new credit balance accounts daily and prepares adjustments or refunds to zero the account balance.
• Works all accounts listed in on the daily bad debt and bankruptcy list, on a daily basis to promote collection of accounts. This will include telephoning the payer or identifying the claim on the payers’ Internet location.
• Manages entire account inventory on a timely basis to promote payment and resolution of all accounts prior to ninety days from date of billing.
• Receives and reacts to incoming mail and telephone call from patients regarding assigned accounts.
• Works with patients in regards to extended payment plans and/or financial assistance packages.
• Records newly identified insurance plans and facilitate the account processing of new plan in accordance with pre-billing policies and procedures.
• Records accurate and definitive notes in the electronic account file that depict the current status of account, issues with account and anticipated date of resolution.
• Escalates account management to Customer Service Manager when extraordinary issues arise.
• Obtains and records “Promise to Pay” amounts on a daily basis that are consistent with the cash collection goals of the department.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED