Customer Account Representative

Wolseley Group • Winnipeg, MB

4d

About The Position

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Requirements

• Prior sales and/or customer service experience is required.
• Exhibit a highly motivated customer service-oriented mentality with ability to build long term relationships focused on sales.
• Ability to react well in a fast-paced environment, follow through on commitments, work independently and set self-motivated goals.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Requires excellent communication, time management, problem solving and organizational skills with a high-level autonomy and decision-making.
• Working knowledge and understanding of company products and services necessary for success.

Responsibilities

• Initiate and maintain contact with customers through inbound and outbound calls, actively identifying their requirements, offering product information, and providing tailored solutions.
• Develop relationships with assigned accounts to influence sales and margin growth within our service and product offerings.
• Provide personalized customer service through timely and successful delivery of our solutions according to customer needs and objectives.
• Be an expert on our strategic product offering and services.
• Be a creative problem solver with the ability to understand and resolve customer issues quickly and efficiently.
• Work closely with internal teams such as OSRs, Sales Managers, Branch Team, Category Management, to facilitate seamless customer service, order processing, and timely issue resolution.
• Serve as the sales representative handling customer needs ranging from quotations and orders through post-delivery support.
• Maintain accurate and up-to-date customer records, interactions, and transactions in our CRM system to ensure efficient tracking and follow-up.
• Compliance to SOP’s and Policies.

Benefits

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1
• Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25%
• Paid vacation, sick time, and paid birthday off
• Annual bonus and profit-sharing opportunities
• Employee discounts on leading plumbing, HVAC/R, and industrial products
• Education reimbursement and ongoing career development opportunities
• Employee referral programs and recognition initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed