Customer Account Representative
About The Position
Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We currently have an opportunity for a Customer Account Specialist at our Manufacturing Facility in Appleton , WI . Focused on our Presto Geosystems business, you will assist customers with order processing and expediting, quotes, returns, delivery information, product knowledge, research, problem-solving, and follow-up. Attention to detail, strong interpersonal communication skills, and a willingness to collaborate within the department and with other business units is essential. We embrace and accept individual experiences and backgrounds to achieve a diverse and inclusive workplace. You Will Have the Opportunity to Make Great Things Happen!
Requirements
- High school diploma or GED.
- 10 years of customer service, customer account support, or related experience in a manufacturing environment.
- Self-directed with the ability to work in a fast-paced environment with multiple accountabilities and multiple internal customers.
- Excellent written, verbal, and interpersonal communication skills.
- Proficient in MS Office.
- Strong customer relationship management and account support skills.
- Strong analytical, organizational, and problem-solving abilities with exceptional attention to detail.
- Ability to manage multiple priorities while maintaining accuracy and responsiveness.
- Demonstrated ability to collaborate effectively across cross-functional teams.
- Ability to exercise sound judgment, resolve customer issues, and adapt to changing business priorities.
- Commitment to continuous improvement, customer satisfaction, and teamwork.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Deliver exceptional customer service by managing customer inquiries, orders, returns, quotations, and product information through multiple communication channels.
- Build and maintain strong relationships with assigned customer accounts to enhance customer satisfaction, loyalty, and long-term business partnerships.
- Serve as the primary day-to-day customer contact, ensuring timely communication and effective resolution of customer concerns.
- Review customer orders for accuracy, product availability, lead times, and compliance with established order policies to support reliable order fulfillment.
- Coordinate order changes, issue resolution, and delivery updates to ensure timely execution and a positive customer experience.
- Resolve customer service issues through research, follow-up, and collaboration with internal stakeholders.
- Partner with Sales, Marketing, Operations, Supply Chain, and other functional teams to address customer requirements and resolve service challenges.
- Facilitate communication between customers and internal business partners when customer needs require coordinated solutions beyond standard processes.
- Provide ongoing feedback regarding customer expectations, service performance, and emerging business needs.
- Analyze customer interactions and service trends to identify opportunities for process improvements that enhance service performance.
- Support company quality, food safety, and regulatory compliance requirements by following applicable policies and promptly escalating concerns.
- Contribute to a collaborative, customer-focused culture that promotes operational excellence and continuous improvement.
Benefits
- Equal employment opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
