Customer Service Account Manager

Tuuci•Hialeah, FL

9d•Onsite

About The Position

The Customer Service Account Manager plays a key role in supporting customers by providing timely, accurate, and helpful assistance. This role focuses on order support, technical troubleshooting, and resolving customer inquiries. This is an ideal opportunity for someone with foundational customer service experience who is looking to grow their skills in a supportive, team-oriented environment.

Requirements

High school diploma (Bachelor's degree a plus, not required)
1–2 years of customer service, administrative, or support experience
Strong written and verbal communication skills
Comfortable working with systems and learning new tools (CRM experience a plus)
Detail-oriented with good organizational and time management skills
Ability to handle multiple tasks and prioritize effectively
Problem-solving mindset with a willingness to ask questions and learn
Team-oriented with a positive, dependable attitude
Strong aptitude in Outlook required, Excel a plus

Nice To Haves

Experience with Salesforce or similar CRM systems
Exposure to manufacturing, logistics, or product-based environments

Responsibilities

Provide timely, professional support to customers via phone and email
Assist customers with order status, updates, and general inquiries
Help troubleshoot common product or installation issues using internal resources
Resolve customer concerns by identifying issues, explaining solutions, and following through to completion
Enter and manage customer requests, warranty claims, and service cases in internal systems
Update orders including delivery details, specifications, and addresses as needed
Support returns, credits, and basic billing inquiries in partnership with internal teams
Provide freight quotes and order-related information when requested
Work with engineering on complex technical issues
Partner with sales, operations, and shipping teams to resolve order-related issues
Share customer feedback and recurring issues with internal teams to improve products and processes