Account Manager/Customer Service Representative

A-VERDI COS LLC•Savannah, NY

11h•$50,000 - $58,000•Onsite

About The Position

As a Customer Service Representative, you will be the first point of contact with our customers. The position requires the ability to work in a fast-paced, dynamic, and demanding environment. You will be responsible for accomplishing a variety and set number of tasks along with phone calls on a weekly basis. We understand and recognize that our company, products and industry are unique. Part of your Account Manager training process will be learning the specific ins and outs of your role and our industry-specific programs.

Requirements

Be a fast thinker
Be customer service driven
Be a self-starter with good organizational skills
The ability to work under pressure and in a fast-paced environment
Have strong communication and listening skills
Have excellent computer skills
Have a strong sense of humor
Have the ability to multitask
Have attention to detail
Have the ability, will and want to come to work daily on time
Willing to learn and train positions within the department
Adaptable to change
Ability to learn new computer programs
Ability to deal with meeting deadlines and hit performance requirements
Computer Experience
Microsoft and/or Google Suites

Nice To Haves

You have knowledge or how to use CRM

Responsibilities

Provide a professional interface when communicating with customers and staff appropriately/professionally via email, phone call, text, etc.
Provide exceptional service to our customers, over the phone as well as walk-ins
Communicate with customers about any available promotions or rates
Answer customer questions about our products and/or services
Sell and recommend a product/service based on each individual customer’s needs
Maintain records of transactions and activities related to your specific department/job