Customer Service Account Manager

Corrugated Partners Group • Cottage Grove, MN

5d • Onsite

About The Position

North Star Sheets, an affiliate of Schwarz Partners, and corrugated manufacturing industry leader currently has an exciting opportunity available for a Customer Service Account Manager in Cottage Grove, MN. The Customer Service Account Manager is responsible for building long-term relationships with customers by providing product and service information, and by resolving issues in a timely manner. This position will work closely with the sales, accounting, CSR’s and manufacturing personnel to meet customer needs.

Requirements

• High school diploma or GED.
• Minimum 2 years of customer service experience in an office setting.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent typing and communication skills are essential.
• Excellent communication skills – verbal and written.
• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Possess a high degree of accuracy and analytical skills.

Nice To Haves

• Degree in administrative, business or management preferred but not required.
• Knowledge of the corrugated manufacturing industry process preferred.

Responsibilities

• Oversee assigned customer accounts and respond to emails in a timely manner.
• Responsible for processing orders (electronic and manual), receive, change or cancel customer purchase orders in a timely manner.
• Assist in answering incoming phone calls, emails, and other forms of electronic communication.
• Maintain customer records by updating account information as needed.
• Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on the effective delivery of customer service.
• Process credit memos, returns, and price deviations; Report feedback and/or corrective action back to customer, with manager approval.
• Respond to customer questions and complaints in a professional manner.
• Direct complaints to the appropriate parties for immediate corrective action and resolution.
• Provide follow up on all aspects of customer orders (order status, trim issues, anticipated delays etc.)
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
• Process farm out orders to other facilities.
• Regular and predictable attendance.
• Perform other duties as assigned.
• Practice and enforce proper safety procedures.

Benefits

• Year-round employment for job stability.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• Highly rewarding monthly Bonus program up to 21% your total monthly earnings!
• Weekly pay.
• 10 Paid holidays.
• Vacation time.
• Upward mobility opportunities for growth, training, and career advancement!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED