Customer Service Account Manager I
About The Position
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. We are currently looking for a Customer Service Account Manager I to be based out of our corporate headquarters in Hobart, IN. The Customer Service Account Manager I will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore.
Requirements
- High School diploma required
- Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
- Experience with CRM software, preferably Salesforce.com
- Excellent oral and written communication skills
- Excellent planning and organizational skills
- Strong mathematical skills
- Ability to work independently and/or with little supervision in a team environment
- Ability to handle multiple projects and meet deadlines
- Ability to maintain a positive attitude
- Strong problem solving skills
Nice To Haves
- continuing college education a plus
- Experiences with JDE a PLUS
- Experience in lean manufacturing or business system based company is a plus.
Responsibilities
- Back up CS desk coverage for vacations/call offs by territory
- Small territory/agent
- Assist CSR’s daily with working back orders
- Assist CSR’s daily with new orders
- Work with DP on weekly Status Reports (Recovery Dates)
- Review Red Yellow Green Reports and update orders with comments and recovery dates
- Review orders for resourcing for available stock
- Assist with escalations
- Assist with Agent/Distributor uploads and communication
- Assist with IT enhancement, problem solving, and module testing orders
- Clerical-Order materials, meetings, expense reports, reservations and etc.
- Assist with standard work documents
- Audit late shipment reports and report paretos and countermeasures
- Work credit/debit and RMA’s
- Correct Dating on Cope and metal framing as requested
- Assist with EDI maintenance on daily orders that are stuck in the staging file
- Handle an assigned territory independently from PO receipt to invoicing.
- Work towards meeting or exceeding the departments daily KPI metrics.
- Audit shipments on time delivery and reconcile inventory and pricing discrepancies.
- Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.
- Manage multiple territories within a region while minimizing freight expenditures.
- Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
- Identify ways to strengthen the team’s commitment to Atkore’s core values of Accountability, Teamwork, Integrity, Respect and Excellence.
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Paid Time Off
- Paid holidays
- Any leave required under federal, state, or local law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
