Customer Service Account Manager

Careers • Oak Creek, WI

2d • Onsite

About The Position

Independence Corrugated, a subsidiary of Schwarz Partners and a leader in the corrugated manufacturing industry, is seeking a Customer Service Account Manager in Oak Creek, WI. In this role, you will serve as the primary liaison between our customers and the plant. Your responsibilities will include efficiently and accurately receiving and processing customer orders via phone, internet, or email. You will also be responsible for informing customers about pricing, shipping dates, potential delays, and any other necessary information. Additionally, you will support plant operations by adhering to strategies and work standards, ensuring a smooth workflow.

Requirements

• An energetic, motivated, and dependable worker who is dedicated to the job and team.
• A minimum of 3 years of customer service experience in an office setting.
• A minimum of 2 years of data entry experience.
• Proficient in Microsoft Word, Excel and Outlook.
• Exceptional and clear written and oral communication skills.
• Ability to multi-task and prioritize one’s time effectively.
• Must be an effective time manager with the ability to adapt to a dynamic, fast-paced environment with cutting-edge technology.
• The ability to function as a mature, professional individual, who interacts positively with teammates.
• Ability to function effectively in a team yet function independently with minimal direction.

Nice To Haves

• An administrative, business, or management degree is preferred but not required.
• Customer service experience in a manufacturing company preferred.

Responsibilities

• Receive and process material orders directly from customers via telephone, internet, or email in a timely and accurate manner.
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed.
• Aid in sustaining operational flow within the plant by supporting strategies and work standards.
• Customer Relationship Management.
• Day-to-day customer interactions.
• Order Management.

Benefits

• Exceptional pay
• Great, affordable benefits (including life, medical, dental, 401(k) and more!)
• Highly rewarding bonus program paid monthly!
• A clean facility featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment.
• Unlimited opportunities for growth, training, and career advancement.
• Vision insurance
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree