Customer Service Representative / Account Manager

Optimal Wkfc Strategies dba Excel Personnel • Denver, CO

16h • Onsite

About The Position

The Account Manager / Customer Service Representative will provide foundational support to the customer service team in a B2B manufacturing environment. This position is responsible for routine data entry, assisting with basic order processes, and supporting internal and external communications under close supervision. This is a temporary role for 2 months with a chance of temp-to-hire. It is an in-office role.

Requirements

• High school diploma or GED Required
• Strong attention to detail and willingness to learn
• Comfortable asking questions and able to prioritize tasks based on urgency
• Good communication skills, both written and verbal
• Comfortable using Microsoft Office, specifically Outlook and Excel, and learning ERP software
• Dependable and team-oriented with a positive attitude
• Must be comfortable in a manufacturing environment which can include machinery noise.
• Must be able to pass a drug screen and criminal background check.

Nice To Haves

• Prior experience in a high-volume manufacturing setting highly preferred
• Prefer ERP software experience

Responsibilities

• Enters customer orders and updates basic information in the ERP system
• Supports team members by organizing and maintaining order records and files
• Responds to basic customer inquiries via phone or email, escalating complex issues as needed
• Verifies ALL order information such as quantities and delivery dates
• Communicates clearly and professionally with internal teams including purchasing, scheduling, and shipping
• Follows standard procedures and guidelines for order processing
• Learns about products, processes, and customer requirements through on-the-job training
• Participates in team meetings and training sessions
• Maintains accurate documentation and assists with general administrative tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED