Customer Service Account Coordinator ($21/hour - 2nd Shift)

Customer Service Account Coordinator 21hour 2nd Shift•Syracuse, NY

7d•Onsite

About The Position

As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. Each day, you’ll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working within our Data Entry Team to make sure the clients’ needs are met with accuracy and efficiency.

Requirements

High School diploma required
Attention to detail, with an ability to stay focused on assigned tasks
Basic computer and typing skills
Good communication - written and verbal, particularly on the phone
Successfully clear drug screen and background check to meet industry and security licensing requirements

Nice To Haves

Associate’s or equivalent military experience preferred
Data Entry experience is preferred

Responsibilities

Receive inquiries from clients via phone, email, and fax
Triage and field questions from clients
Input contract information in our database
Implement client account transfers and verify changes
Ensure all client account entries adhere to jurisdictional regulations
Provide team members with proofreading, scanning, mailing, and other administrative support