Customer Segment Consultant I
About The Position
This job is responsible for leading the design, analysis, execution, and sustainment of strategic initiatives that support enterprise goals within a business segment. Key responsibilities include analyzing processes to identify improvements, coordinating project tasks, managing risks, and partnering with product, channel, and operations teams for integrated execution. Job expectations include building business cases, maintaining stakeholder relationships, supporting change management, and creating documentation to ensure transparency and long-term success. This role will be responsible for driving design, technology and management for strategic initiatives that impact the SCCS organization and drive Consumer Sales. This role will own the development, coordination and implementation of projects and processes, including project plans, design deliverables, technology process management, governance requirements and communications. The ideal candidate will demonstrate strong project management skills, resourcefulness, and the ability to manage multiple workstreams simultaneously. Role requires strong communications skills and partnership with business partners, subject matter experts and stakeholders to meet deadlines and deliver high quality results.
Requirements
- Strong written and verbal communication skills, including ability to influence and drive consensus
- Self starter who can work independently, prioritize deliverables and manage time effectively
- Ability to execute comprehensive and robust data analysis
- Ability to develop and maintain strong relationships across the organization
- Exceptional organization skills, attention to detail and ability to coordinate and manage projects and processes with multiple partners and stakeholders
- Highly proficient with Microsoft PowerPoint, Excel and Office applications
- Comfortable working in a fast-paced, collaborative environment
Responsibilities
- Lead project management routines with work team including line of business, support and technology partners to ensure effective and timely execution
- Management of technology funding processes including coordination of all documentation
- Develop initiative materials, including leadership presentations, process and procedure documents, detailed timelines and implementation plans, readiness materials and technology requirements
- Execute data analysis to derive relevant findings and utilize to develop and support solutions and process improvements
- Coordinate stakeholder, leadership and governance reviews
- Drive initiative implementation and communications working with partners and front line leaders
- Develop and manage project plans, agenda planning and program timelines to ensure deadlines are met and projects remain on track
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
