Customer Segment Consultant I
About The Position
This job is responsible for leading and/or supporting the design, analysis, execution, and sustainment of strategic initiatives that support enterprise goals within a business segment. Key responsibilities include analyzing processes to identify improvements, coordinating project tasks, managing risks, and partnering with initiative owners, product, channel, and operations teams for integrated execution. Job expectations include building business cases, maintaining stakeholder relationships, supporting change management, and creating documentation to ensure transparency and long-term success.
Requirements
- Cross-functional partner management and stakeholder engagement
- Training, enablement, and readiness planning
- Process improvement and operational transformation
- Project coordination and implementation support
- Executive communications and presentation development
- Strategic communication planning and change adoption
- Meeting facilitation and cross-functional collaboration
- Issue identification, escalation, and resolution management
- Tool implementation and technology adoption support
- Data analysis and reporting for business decision-making
- Microsoft Office Suite (PowerPoint, Excel, Word, Teams, Outlook)
Nice To Haves
- Strong analytical, problem solving, negotiation, and influencing skills
- Ability to balance strategic thinking with hands on execution
Responsibilities
- Leads and/or supporting the design, analysis, and implementation of strategic initiatives that align with enterprise goals within a business segment
- Analyzes existing processes to identify opportunities for efficiency, effectiveness, and long-term sustainability
- Coordinates project tasks across teams and manage risks to ensure timely and successful delivery of initiatives
- Collaborates with product, channel, and operations teams to ensure integrated execution and alignment with business objectives
- Builds business cases, maintain stakeholder relationships, support change management efforts, and create documentation to promote transparency and long-term success
Benefits
- Access to paid time off
- Resources and support to our employees
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
