Customer Sales Specialist

CONA Services • Bedford, NH

2d

About The Position

At Coca-Cola Beverages Northeast, a Customer Care Center Agent represents the Coca-Cola brand and provides customer service, sales, e-commerce, and support throughout the bottler territory. The role builds and maintains professional relationships with current and prospective customers and provides service tailored to each customer and situation. It supports the company’s B2B e-commerce platform by improving customer experiences and orders, champions local and national initiatives, and contributes to business growth.

The position pays $23.00 per hour and works Monday through Friday, with a mix of two shift times: 8:00 a.m.–4:30 p.m. and 9:30 a.m.–6:00 p.m. Occasional travel may be required based on business needs.

Requirements

• High school diploma, GED, or equivalent.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills.
• Ability to communicate information clearly and interact effectively with customers and internal colleagues.
• Technical proficiency; familiarity with e-commerce platforms, CRM software, and other relevant technologies is preferred.
• Ability to multitask, remain calm under pressure, and make decisions, particularly during peak hours or intense situations.
• Ability to understand customer needs and present suitable sales and service options.
• Excellent planning and organization skills.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
• Ability to travel occasionally as business needs require.

Nice To Haves

• Two or more years of sales, care center, or customer service experience preferred.
• Familiarity with e-commerce platforms, CRM software, and other relevant technologies.

Responsibilities

• Help customers promote and purchase products, including upselling when appropriate.
• Support customer onboarding and ongoing use of the B2B e-commerce platform.
• Assist inbound customers with technical or service-related issues.
• Make outbound calls based on business or sales priorities.
• Meet daily call quotas and targets established by the company.
• Identify and address customer needs and troubleshoot service problems.
• Follow communication guidelines when handling customer issues.
• Maintain call records and organize databases and other order-processing methods.
• Demonstrate patience, understanding, and empathy when addressing customer concerns.
• Manage time efficiently to meet call quotas and targets.
• Build positive customer relationships and support Coke Northeast’s image and public perception.
• Work with team members to achieve shared goals.

Benefits

• Eligible employees may have access to medical, dental, and vision insurance.
• 401(k) with company match may be available to eligible employees.
• Life insurance may be available to eligible employees.
• Paid time off may be available to eligible employees.
• Fitness reimbursements may be available to eligible employees.
• Tuition reimbursement may be available to eligible employees.
• Employee discounts may be available to eligible employees.
• Scholarship opportunities may be available to eligible employees.
• Other benefits may be available; eligibility and offerings may vary by position, location, employment type, and union governance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED