Customer Sales & Service Representative (CSSR)
About The Position
FORSHAW is seeking a highly motivated and efficient Customer Sales & Service Representative (CSSR) for their Edison branch. This role involves assisting customers with product selection, order placement and documentation, and driving profits. The primary goal is to deliver exceptional customer service by understanding products, maintaining professionalism, and resolving customer issues in alignment with FORSHAW’s Mission, Vision, and Values. The ideal candidate will have a proven track record of excellent customer service, high attention to detail, and the ability to manage multiple priorities. Strong interpersonal skills and teamwork are essential for success in this role. FORSHAW is a family-owned and operated national pest control distribution business with a long history of providing strategic solutions and exceptional service.
Requirements
- Two years of customer service and/or inside sales experience required.
- High school diploma or equivalent required.
- Excellent communication and phone skills.
- Ability to develop and enhance customer relationships.
- Well-organized, confident, energetic, and calm under pressure.
- Quickly and effectively solve problems.
Nice To Haves
- Experience using various software packages including CRM and ERP systems a plus.
- Telesales or warehouse experience a plus.
Responsibilities
- Assist customers in identifying and placing orders for products by telephone, email, and servicing new and repeat walk-in customers.
- Correctly enter and document customer orders as well as determine the appropriate shipping method.
- Drive profits through outbound customer calls.
- Increase customer profitability by utilizing cross-selling and upselling techniques.
- Seek to resolve customer issues in the best interest of the customer and FORSHAW.
- Maintain professional composure in highly stressful or adverse situations and diplomatically handle challenging situations.
- Manage time, priorities, and resources to achieve goals.
Benefits
- Comprehensive health, dental, vision, disability, and life insurance
- Paid time off (PTO)
- Paid holidays and an additional day to recognize your birthday
- 401(k) plan with Company match
- Paid parental leave
- Company Performance Annual Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
