Customer & Sales Operations Coordinator

Demco, Inc.•Madison, WI

3d•$22 - $25•Hybrid

About The Position

This position offers an hourly pay range of $22.00–$25.00, based on experience, skills, and qualifications. From coordinating schedules and supporting training to helping coworkers navigate systems and new processes, you’ll be part of the team that makes sure our revenue teams have what they need to succeed. This is a great opportunity for someone who enjoys variety, problem-solving, and supporting others while building experience in revenue operations and enablement. At Demco, we’re passionate about helping libraries and learning communities thrive. Our work is powered by people who collaborate, solve problems, embrace new ideas, and genuinely care about serving our customers and one another. As part of our team, you can expect an environment where your contributions matter. You’ll work alongside Sales, Customer Success, and other teams across the organization, gaining exposure to the people, processes, and technology that support our customers and drive our business forward. No two days will look exactly the same. You might start your morning reviewing call center staffing and making adjustments to ensure we have the right customer phone coverage. Later, you could help a coworker navigate our CRM, update a training resource, coordinate an onboarding activity, or assist with the rollout of a new process or tool. Throughout the day, you’ll stay connected with Sales and Customer Success, helping answer questions, coordinate activities, and keep important enablement resources current and accessible. You’ll also help us continuously improve how we work by reinforcing consistent processes, supporting best practices, and identifying opportunities to make things easier and more effective for our teams.

Requirements

A high school diploma or equivalent.
Experience in customer service, sales support, operations, training, or a similar environment.
Experience working with a CRM or similar business system.
Proficiency with Microsoft Office products.
Strong organizational, communication, and scheduling skills.
The ability to manage multiple priorities while maintaining strong attention to detail.
Comfort learning and supporting technology, business systems, and new processes.
A collaborative, service-oriented approach and a genuine desire to help others succeed.
The flexibility to adapt to changing schedules, priorities, and business needs.

Responsibilities

Reviewing call center staffing and making adjustments to ensure adequate customer phone coverage.
Assisting coworkers with navigating CRM systems.
Updating training resources.
Coordinating onboarding activities.
Assisting with the rollout of new processes or tools.
Answering questions and coordinating activities for Sales and Customer Success teams.
Keeping enablement resources current and accessible.
Reinforcing consistent processes.
Supporting best practices.
Identifying opportunities to improve efficiency and effectiveness.