Customer Operations Coordinator

Entertainment Benefits Group•Orlando, FL

9d•Hybrid

About The Position

As a Customer Operations Coordinator you will be supporting our guests, the Operation Support team, and our customer care department. You will assist in resolving customer service issues, fulfilling manually booked products and reporting.

Requirements

Experience with Ticketing, Events, Hospitality / Hotels, Attractions, Box Office, Yield Management, or Technical Operations
Comprehensive knowledge of Microsoft applications and the Internet
Candidate to possess intermediate skill level in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Excellent customer service and vendor relation skills
Excellent problem-solving skills
Strong passion for travel and entertainment
High energy, ability to remain focused on goals, working independently
Ability to communicate effectively both written and oral in a professional manner
Ability to multi-task, be a team player, and have strong organizational skills
Adaptable to change with a positive can-do attitude

Nice To Haves

Fluency in Spanish a plus
Proven ability to resolve complex customer issues
Detail-oriented and highly organized, you manage ticket requests, spreadsheets, and multiple tasks with ease
Thrive in a collaborative environment, being a flexible and reliable team player to help whenever needed

Responsibilities

Handling of guest issues and escalations
Handling of fulfillment of manually booked products; including ticket transfers when applicable
Provide outstanding service to all customers; both internal and external
Assisting vendors with various reports
Maintain accurate and detailed spreadsheets
Support Customer Care, Operation Support and IROs as needed
Must provide professional support both written and verbally to customers and partners
Must be able to take and make phone calls on a recorded line
Must be able to perform work both remotely and in office
Perform additional duties as assigned

Benefits

Medical, Dental & Vision
401k Match
Short Term Disability, Long Term Disability (Company Paid)
Company Paid Basic Life and AD&D
Additional Voluntary Benefits
Flexible Work Arrangements
3 Weeks of PTO + 5 Personal Days
Paid Holiday Break from Christmas to New Year
Paid Holidays
Fitness Reimbursement Program
Annual Day of Giving
Share in the FUN! EBG gives $1000 per year in Tickets-at-Work gift cards to full-time employees to experience and enjoy the savings marketplace!