Customer Sales Guide

DriveTime • San Diego, CA

7d • Onsite

About The Position

As a Customer Experience Guide, you are at the center of driving dealership success—delivering sales, building relationships, and creating a buying experience customers won’t forget. From the first interaction to the final handshake, you’ll guide customers through the entire sales process, both in-store and virtually, while maximizing every opportunity to close deals and exceed goals.

Requirements

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 3+ years of related work experience such as customer service, sales, or retail industry
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Nice To Haves

• Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests
• Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
• Must execute the highest attention to detail when assisting with the sale processes
• Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes
• Must practice strict discretion when dealing with sensitive information and account information
• Must be comfortable operating and parking vehicles on and off the lot
• Must be able to work autonomously and take ownership on assigned tasks
• Must assure the highest level of customer experience and satisfaction
• Required at times to work a flexible schedule including mornings, evenings and Saturdays.

Responsibilities

• Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back.
• Take ownership of the entire sales cycle —from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion.
• Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.
• Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.
• Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
• Engage customers proactively —make calls, set appointments, and educate buyers to keep the pipeline moving.
• Support dealership operations, including opening and closing responsibilities.

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• Paid time off (for all full-time roles) includes wellness days, holidays, and YOU time
• Vacation time for part-timers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED