Customer Guide

Brookfield Asset Management•Calgary, AB

3d•Hybrid

About The Position

As a Customer Guide, you'll be fostering our customer experience, acting as a trusted advisor within your community. You’ll help create personalized and memorable moments for every homebuyer throughout their journey. As a critical team member, you’ll build strong, informative relationships with both prospective and current homeowners. You’ll start your journey by supporting your Community Manager in the home buying process, updating MLS listings, assisting with tours, and answering questions from customers. You’ll also collaborate with teams across Sales and Marketing, Design, Construction, Customer Care, Purchasing, and Accounting to ensure a smooth and seamless customer experience.

Requirements

Minimum of 2 years of experience in sales, or a combination of education and experience
Proven track record of success in customer service.
Experience handling multiple tasks simultaneously, with strong attention to detail and social skills.
Ability to meet performance metrics and key achievements.
Enthusiastic about technology and open to continuous learning.
Proficient in keyboarding and data entry, with accuracy and efficiency.

Nice To Haves

A post-secondary diploma or degree in Business or a related field is preferred.
Experience with CRM and ERP systems is valuable.
Familiarity with Salesforce, Hubspot, and NewStar is a plus, but not required.

Responsibilities

Assist the community lead in processing agreements, maintaining MLS listings, and assisting with customer inquiries.
Be knowledgeable about Brookfield’s products to guide customers in their decision-making.
Ensure timely and accurate completion of paperwork and follow-up tasks.
Represent customer interests in team meetings and gather key details during the customer journey.
Run reporting, including sales reports and customer feedback.
Continuously improve sales strategies and maintain high conversion rates.
Serve as the main point of contact for customers, coordinating with various teams to ensure a flawless experience.
Improve the experience of purchasing a home by considering special customer requests.
Help new homeowners get acquainted with their community and essential services.
Maintain integrity, fairness, and a focus on customer happiness throughout the process.
Ensure all sales and marketing assets are presented expertly and meet company standards.
Contribute to innovative marketing ideas and maintain project-specific website content.
Stay informed about competitors and industry trends through regular analysis.
Actively participate in the regional homebuilding community.
Travelling to different sales centres that are located across the city