Customer Sales Guide

DriveTime • San Diego, CA

6d • Onsite

About The Position

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! This is not your typical sales role. As a Customer Experience Guide, you are at the center of driving dealership success—delivering sales, building relationships, and creating a buying experience customers won’t forget. From the first interaction to the final handshake, you’ll guide customers through the entire sales process in-store while maximizing every opportunity to close deals and exceed goals.

Requirements

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 3+ years of related work experience such as customer service, sales, or retail industry
• Valid driver’s license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check
• Must be able to remain in a stationary position at least 50% of the time.
• Frequently move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Requires visual acuity to operate motor vehicles.
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds.

Nice To Haves

• Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests
• Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
• Must execute the highest attention to detail when assisting with the sale processes
• Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes
• Must practice strict discretion when dealing with sensitive information and account information
• Must be comfortable operating and parking vehicles on and off the lot
• Must be able to work autonomously and take ownership on assigned tasks
• Must assure the highest level of customer experience and satisfaction
• Required at times to work a flexible schedule including mornings, evenings and Saturdays.

Responsibilities

• Prospect daily to build a strong pipeline and drive traffic to the dealership.
• Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back.
• Take ownership of the entire sales cycle—from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion.
• Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.
• Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.
• Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
• Engage customers proactively—make calls, set appointments, and educate buyers to keep the pipeline moving.
• Support dealership operations, including opening and closing responsibilities.

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• Paid time off (for all full-time roles) includes wellness days, holidays, and YOU time
• Vacation time for part-timers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED