Customer Sales Guide

DriveTime•Indianapolis, IN

2d•Hybrid

About The Position

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! This is not your typical sales role. As a Customer Experience Guide, you are at the center of driving dealership success—delivering sales, building relationships, and creating a buying experience customers won’t forget. From the first interaction to the final handshake, you’ll guide customers through the entire sales process, both in-store and virtually, while maximizing every opportunity to close deals and exceed goals.

Requirements

High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
3+ years of related work experience such as customer service, sales, or retail industry
Valid driver’s license and acceptable driving record for the previous 3 years
Must be at least 18 years of age
Ability to pass a drug test and a background check

Nice To Haves

Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests
Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information
Must execute the highest attention to detail when assisting with the sale processes
Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes
Must practice strict discretion when dealing with sensitive information and account information
Must be comfortable operating and parking vehicles on and off the lot
Must be able to work autonomously and take ownership on assigned tasks
Must assure the highest level of customer experience and satisfaction
Required at times to work a flexible schedule including mornings, evenings and Saturdays.

Responsibilities

Prospect daily to build a strong pipeline and drive traffic to the dealership.
Achieve and exceed sales targets while delivering an iconic customer experience that keeps buyers coming back.
Take ownership of the entire sales cycle—from lead follow-up and virtual engagement to test drives, paperwork, and purchase completion.
Confidently present vehicles, highlight features, and match customers with the right solution to close the sale.
Collaborate with managers and fellow Guides to deliver top performance and uphold DT Way Standards.
Execute the administrative side of sales with precision: deal documentation, underwriting, cash handling, inventory, titles, loan documents, and down payments.
Engage customers proactively—make calls, set appointments, and educate buyers to keep the pipeline moving.
Support dealership operations, including opening and closing responsibilities.