Customer Sales Associate (Teller)

COREFIRST BANK & TRUST • Topeka, KS

23d • Onsite

About The Position

Customer Sales Associates assist bank customers with retail banking transactions while promoting and selling bank products and services. The role requires exceptional customer service and transactional accuracy. The role involves processing customer transactions, answering questions, resolving problems, recommending product solutions, and assisting with record keeping. Additionally, associates must maintain a working knowledge of CoreFirst products and services to identify and refer solutions for customers.

Requirements

• One (1) year of customer service experience, including cash handling
• High school Diploma or equivalent required
• Successful completion of Retail 101 Training provided by CoreFirst
• Courtesy, customer service, and tact are essential elements of the job
• Must handle confidential information appropriately
• Adherence to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability
• High level of skill in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management
• Professionalism is a requirement for success in this position
• Must maintain a working knowledge of CoreFirst history, goals, policies, and procedures, and understand how they relate to the essential functions and responsibilities of the position
• Must demonstrate initiative, problem-solving ability, and be detail-oriented to successfully perform the essential job functions
• Must maintain a working knowledge of CoreFirst products and services to effectively make referrals to customers and be considered for promotions within the Retail Sales and Service Department
• Applicants must pass a drug screen and background checks

Responsibilities

• Proficiently processes customer transactions in a courteous, professional, accurate, and timely manner, following bank policies and procedures
• Answers questions, resolves problems, and recommends product solutions for customers
• Assists with record keeping, branch operational logs, day-to-day customer and branch needs
• Maintain working knowledge of the benefits of CoreFirst products and services, to identify product solutions for customers
• Serve prospective and current customers by referring products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED