Customer Service Associate (Teller)

Queenstown Bank of Maryland.•Church Hill, MD

4d•Onsite

About The Position

This position is the face of the bank, responsible for delivering exceptional service and building strong relationships with our customers. Come Join a Team that is Working Together to Enhance the Lives of our Colleagues, Customers and the Community Every Day!

Requirements

High school diploma or (GED) required.
Strong computer skills to include database and Microsoft Office.
Ability to work independently and as a team member.
Detail oriented.
Basic math skills to include the ability to calculate interest and balance accounts.
Ability to count currency, coin, and negotiable instruments in a timely manner.
Excellent communication skills.
Good organizational and time management skills.

Nice To Haves

1 year of cash handling or customer service experience preferred.

Responsibilities

Deliver outstanding service by greeting customers in a welcoming manner
Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments.
Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions.
Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
Follow all banking regulations, security and operational procedures to protect customers and bank assets.
Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
Perform other duties as assigned by management.

Benefits

Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
12 Paid Holidays (including Birthday)
401K retirement plan with up to a 4% Company match and immediate vesting
Tuition Reimbursement
Employer paid life insurance
Employer paid disability insurance
Voluntary life and disability insurance
Employee Assistance Program
Employee Discounts and Perks