Customer Sales Associate (Teller)
About The Position
Hours: Hours vary between Monday – Friday 7:00am – 6:00pm, Saturday 9:00am – 2:00pm, and some locations on Sunday 9:00am – 2:00pm; 38 hours per week minimum. Role: Customer Sales Associates assist bank customers with retail banking transactions while promoting and selling bank products and services. The role requires exceptional customer service and transactional accuracy. Essential Functions & Responsibilities: 70%: Proficiently processes customer transactions in a courteous, professional, accurate, and timely manner, following bank policies and procedures Answers questions, resolves problems, and recommends product solutions for customers Assists with record keeping, branch operational logs, day-to-day customer and branch needs 30%: Maintain working knowledge of the benefits of CoreFirst products and services, to identify product solutions for customers. Serve prospective and current customers by referring products and services. Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- Requires One (1) year of customer service experience, including cash handling
- High school Diploma or equivalent required
- Successful completion of Retail 101 Training provided by CoreFirst
- Courtesy, customer service, and tact are essential elements of the job
- Must handle confidential information appropriately
- Adherence to CoreFirst Values; Respect, Communication, Integrity, Initiative, and Accountability.
- High level of skill in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management
- Professionalism is a requirement for success in this position
- Must maintain a working knowledge of CoreFirst history, goals, policies, and procedures, and understand how they relate to the essential functions and responsibilities of the position
- Must demonstrate initiative, problem-solving ability, and be detail-oriented to successfully perform the essential job functions
- Must maintain a working knowledge of CoreFirst products and services to effectively make referrals to customers and be considered for promotions within the Retail Sales and Service Department
- Applicants must pass a drug screen and background checks
- Internal applicants must be meeting the minimum requirements of their current job and submit a resume via the employee portal
Responsibilities
- Proficiently processes customer transactions in a courteous, professional, accurate, and timely manner, following bank policies and procedures
- Answers questions, resolves problems, and recommends product solutions for customers
- Assists with record keeping, branch operational logs, day-to-day customer and branch needs
- Maintain working knowledge of the benefits of CoreFirst products and services, to identify product solutions for customers.
- Serve prospective and current customers by referring products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
