Customer Sales Associate

trane technologies•Providence, RI

1d•Onsite

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Through its businesses, including Trane® and Thermo King, sustainability is integral to its operations. The company invites individuals who dare to see impactful possibilities in global challenges and wish to contribute to a better future to join them. The Customer Sales Associate role is an on-site position where the associate will serve as a trusted advisor to customers visiting Trane Supply stores. This involves assisting with various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions promptly. To excel in this role, a solid understanding of product offerings, consistent achievement of sales goals, exceptional problem-solving skills, and ownership of the order management process are crucial to ensure smooth transactions and customer satisfaction.

Requirements

H.S. Diploma or General Education Degree (GED).
Inside sales, retail, or related experience.
Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
Partners with customers to grow sales by identifying related products or add on extensions.
Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
Interact with customers both on the phone and in person.
Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
Assists with warehouse/inventory management work as needed.
Flexibility to work overtime/weekends, as required.