Customer Retention Specialist - State Farm Agent Team Member

Nick Demaio - State Farm Agent

163d•$45,000 - $55,000•Remote

About The Position

Nick DeMaio State Farm is seeking an experienced, fully licensed State Farm professional to join our high-producing multi-office agency in a 100% remote Customer Retention role. This is a service-dominant position for someone who knows State Farm systems and processes, takes ownership of customer needs, and can deliver exceptional service independently in a remote environment. While service and retention are the primary focus, this is not a service-only role. You must be comfortable identifying customer needs, recommending additional coverage, and confidently pivoting service conversations into inside sales opportunities.

Requirements

Minimum 1 year of State Farm agency experience
Active Property & Casualty license
Active Life & Health license
Ability to provide a positive professional reference from a current or former State Farm agent
Strong knowledge of State Farm products, systems, and agency processes
Ability to work independently and remain productive in a 100% remote environment
Willingness and ability to pivot from service into needs-based inside sales

Nice To Haves

Experienced State Farm professional who can step into a remote role and contribute quickly.
Dependable, organized, customer-focused, and comfortable taking ownership without constant supervision.
Leads with service, but also understands that exceptional service creates opportunities to uncover additional needs.
Can transition naturally into a sales conversation, make appropriate recommendations, and confidently close the business when the opportunity is there.

Responsibilities

Serve as a primary point of contact for existing customers.
Assist with policy changes, billing questions, renewals, coverage questions, and account updates.
Provide knowledgeable support with claims-related questions and follow-up.
Proactively contact customers regarding renewals, policy reviews, and account needs.
Build strong relationships that support customer satisfaction and retention.
Identify coverage gaps and opportunities to better protect existing customers.
Pivot service conversations into appropriate in-book sales and cross-selling opportunities.
Recommend Auto, Home, Renters, Life, and other appropriate insurance products.
Confidently ask for the business and close inside sales opportunities.
Maintain accurate documentation and consistent follow-up.
Contribute to agency service, retention, and production goals.