Customer Retention & Sales Specialist

TCC • Fishers, IN

1d • Onsite

About The Position

The Customer Retention & Sales Specialist engages existing Verizon Wireless customers through outbound calls to identify sales opportunities, strengthen customer relationships, and guide customers to retail stores when a store visit is the best next step. The role combines customer retention, consultative sales, and appointment setting; the specialist can earn commissions both on sales and on customers driven to retail stores.

The position includes analyzing customer accounts to identify savings or added value, selling wireless products and services when appropriate, maintaining callbacks and follow-ups, and accurately documenting activity in a CRM. Specialists also track daily productivity, participate in team huddles and training, and stay current on promotions, devices, and pricing. The posting describes competitive hourly base pay plus commission, with unlimited customer opportunities nationwide.

Requirements

• Confident, engaging phone presence.
• Strong objection-handling and problem-solving skills.
• Organized, self-motivated, and comfortable multitasking.

Nice To Haves

• Three or more years of success in commission-based sales (preferred).
• Call center or wireless experience.
• Experience with Salesforce or similar CRM tools.

Responsibilities

• Make outbound calls to existing Verizon Wireless customers.
• Identify sales opportunities or schedule store visits when appropriate.
• Analyze customer accounts to save money or add value.
• Sell wireless products and services when the opportunity presents itself.
• Maintain callbacks and follow-ups, and document activity accurately in the CRM.
• Track daily productivity and participate in team huddles and training.
• Stay current on promotions, devices, and pricing.

Benefits

• Hourly guaranteed pay.
• Same-day pay options.
• Generous commissions.
• Employee profit share.
• Career development.
• Paid time off.
• Paid community time.
• Paid Employees Matter Day.
• Community grant opportunities.
• Employee resource groups.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Long-term and short-term disability benefits.
• Critical illness and accident benefits.
• Family-related time off.
• Employee assistance program.
• Employee referral program.
• Rewards and recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed