Customer Retention Specialist

Cinch Home Services•,

17h•Onsite

About The Position

This position will serve as a sales agent for inbound/outbound Sales and Retention calls, providing customers support and solutions. Perform customer enrollments/sales by determining the customers’ needs and offering appropriate solution/product recommendations. Additional duties would include: data entry, enrollment verification, client interaction and miscellaneous administration. Special projects as assigned.

Requirements

Minimum two (2)+ years’ experience in consultative heavy sales environment
High energy with a proven track record in a sales incentive based structure
Problem solver, analytical and advanced negotiations skills
Excellent verbal/written communications skills
Excellent customer service and organizational skills
Ability to perform in a fast pace environment
PC proficiency

Nice To Haves

college degree a plus

Responsibilities

Utilize consultative negotiation/sales and customer service skills to identify sales/retention opportunities of new and existing customers
Overcome customer objections with the purpose of selling products and services
Handle customer and/or client inquiries regarding account status and follow-up of same
Capture information and enter data into the computer system in a timely and accurate manner
Ability to develop a strong rapport with the customer and maintain call control
Demonstrate strong product/technical knowledge
Ability to quickly identify customer needs and make appropriate decisions
Demonstrate a high level of professionalism
Flexibility to troubleshoot potential challenges with new and existing campaigns and advise management of such
Recommend new courses of action regarding rebuttals, retention techniques, etc. to management
Other duties as assigned